For orders made during the Black Friday and festive period (18th November - 25th December), we are running an extended returns policy: we will accept returns until 26th January. 

If you’re unhappy with your order and would like to make a return, please contact our customer service team at shop@grind.co.uk with your order number. 

Items from our bean & ground coffee range cannot be returned to us unless it has been delivered incorrectly or damaged in transit. This is because of the perishable nature of those products. 

We accept the return of our non-coffee products and our coffee pods. However, we only accept the return of goods in perfect condition, unopened and in their original packaging. We reserve the right to withhold a refund at any time, unless the product was damaged in transit. Please bear in mind that all return costs must be covered by the customer. 

Once your return is received, we will send an email to notify you, with an update on your refund. Original shipping costs are non-refundable. 

Our 25% discount code BLACK25 excludes new and existing subscription orders, gift subscriptions, our Sage Barista Touch™ Impress Coffee Machine, and gift cards

Throughout the Black Friday period we will be doing our best to ship as usual (within 1-2 working days). However, please bear with us as this is a super busy time! There may be some minor delays due to increased demand. If you have any questions about the whereabouts of your order, pop us an email at hello@grind.co.uk

Whilst we’d unsurprisingly suggest using our compostable coffee pods with your Grind machine, it’s compatible with all original style Nespresso^® coffee pods. Please note that this does not include Nespresso^® Vertuo pods due to a patent that Nespresso^® have on the design. 

Our ground coffee is an “omniblend”, designed to work well for multiple brewing methods—French press, drip, v60, and Aeropress. You can see how Howey and Rudi, our coffee experts, use our ground coffee with different filter methods here.

If you have an espresso machine, we’d recommend using our whole bean coffee and a grinder to create a finer grind size that suits this type of machine.

Yes! Code BLACKFRIDAY25 will give you 25% off your first delivery when you sign up for a subscription of your favourite coffee.