We’re on a mission to change the way we drink coffee for the better, holding ourselves accountable for choosing sustainable materials, ethically sourcing from regenerative farms, preventing plastic pollution, and supporting all the Grind people. 

Better coffee is coffee that protects the planet instead of polluting it. We source all our coffee directly from producers around the world who run small-scale, sustainable farms and who look after their workers, and we pay them higher than the rates set by Fairtrade. 

Yes. That’s a big part of who we are and who we strive to be. All our packaging is recyclable, our coffee pods are certified home-compostable, and our whole bean and ground coffee packaging is plastic-free and industrially compostable. 

With our charitable foundation, The Better Coffee Foundation®, we recover ocean-bound plastic for every pod, cup, and can we sell. In 2023, that was over 60,000kg of plastic saved from the ocean. 

The short answer is no, because it doesn’t need to be. 

This is the long answer: the reason our coffee isn't always certified organic is that it's difficult and costly to register for the certification, and many of the farms we work with are too small to afford it. Almost all of these farms are family-run by people who have been growing amazing coffee for decades, without using any harmful chemicals or pesticides. They know what they’re doing. 

Like the above, the short answer is no, because it doesn’t need to be. 

This is the long answer: working directly with the producers who grow our coffee beans enables us to establish and maintain long-term collaborative relationships that we wouldn’t have with a Fairtrade certification. The rigid certification requirements can lower the earning potential of some farmers—since the prices are set by a third party—and encourage the production of poor quality beans. It costs farmers to participate. 

To us, it makes much more sense to work with the growers themselves. We decide on prices together, always above the “Fair Trade” price, and they grow us some of the world’s best coffee. 

Our Whole Bean & Ground Coffee comes in five different blends, all created by our certified Q Graders and roasted by us in London. 

Our House Blend is our signature blend (we also have this in decaf—thank us when you’re not shaking and jittering at 4pm). It’s naturally sweet and nutty, and designed to pair perfectly with milk. 

Our Light Blend works best for espressos or long blacks, whilst the Dark Blend is heavy-bodied and bittersweet. 

And our Editions roast changes regularly, the result of our Head of Coffee sourcing the best in-season, single-origin coffee from incredible coffee growers around the world. 

See all the info, including tasting notes and countries of origin, on our bean and ground blends here. 

There are loads of great coffee grinders out there, but these are our personal favourites:

The Rhino Hand Grinder - a little labour intensive, but great for filter coffees and easily adjustable. 
The Wilfa Coffee Grinder - really easy to use and electronic so there’s no elbow grease required. 

If you’re using an espresso machine for a double shot, then our roastery team recommends using an 18g dose for a 34g yield and this should be extracted over 25-32 seconds.

A top tip from the Grind Roastery: the extraction time is dependent on the age of the coffee, so the longer it’s been since the coffee is roasted, the longer the extraction time will be. 

If you’re using a bean to cup machine then we’d recommend playing around with the grind until you find the best flavour for you. Start with a medium-fine grind, and adjust it based on your preferences.

If your brew is sour, it’s probably under-extracted. Try a finer grind next time, and/or increase your brew time slightly. If your brew ends up bitter (over-extracted), use a coarser grind and/or decrease your brew time.

For more tips from our coffee experts on using our whole beans just follow this link here. 

Our ground coffee is an omni-grind, so we don’t advise using it in espresso machines. Instead, we’d recommend using our whole beans and using a grinder to create a finer grind size that works for your espresso machine. 

Our ground coffee is a general purpose grind, which means it works really well for all styles of filter coffees—French press, drip, V60, Aeropress. 

You can see how Howey and Rudi, our coffee experts, use our ground coffee with different filter methods here. 

We use the sugar cane (EA) method to decaffeinate our bean and ground coffee, which uses local sugar cane to create a solvent that's used to remove the caffeine. The coffee beans are washed in the solvent until the caffeine has been extracted, and then the solvent is removed. 

Coffee pods are a great way to have barista-style coffee from the comfort of your own home, but the majority of pods on the market are made from plastic and aluminium, both of which take hundreds of years to decompose. Millions of these pods are thrown away every day and end up in landfills. 

Our solution was to make certified home-compostable coffee pods that decompose in weeks, without doing any damage to the environment. 

Our pods are made from organic matter only. The material we use is PHA, which is made from micro-bacterial fermentation (much less gross than it sounds) and observes all the characteristics of plastics, whilst being 100% plastic free. 

Our pods are TUV-Austria OK Compost HOME certified and will decompose within 26 weeks (in the right conditions*). As our pods are the first in the world using this technology, this is the highest and most current certification standard globally. 

If you already have a home compost you can throw your pods straight in (once they’ve been used, obviously) and they’ll take care of themselves, enriching the soil as they decompose. Even if you don’t have a home compost, putting our pods in your general waste bin is still far better for the environment than plastic and aluminium pods, and they’ll still disappear without a trace. You can find out more info on how to home compost here.

 * The average UK home compost is around 30°C. 

Our compostable coffee pods come in 12 different blends, created for the many, many different ways that people like to drink their coffee. We recommend trying a selection of our blends in your first order so you can find your favourite, but here’s some info to get you started.

House Blend:

Our signature Shoreditch blend, designed to make the perfect flat white.

Notes: Milk chocolate / almonds / cacao nibs / walnuts

Grown in: Guatemala, Brazil

Light Blend:

A lighter roast and more complex flavour profile designed for espressos and long blacks.

Taste notes: Vanilla / red apple / brazil nuts / cocoa powder

Grown in: Peru, Ethiopia

Dark Blend:

An old-school dark roast, packing loads of bittersweetness. 

Taste notes: Raw cacao / walnuts / black treacle / burnt sugar

Grown in: Brazil, India, Uganda

Extra Dark Blend: 

Our strongest, darkest, and most bittersweet blend. 

Taste notes: Raw cacao / cedar wood / marshmallow / brown sugar / tobacco / dark chocolate 

Grown in: DR Congo, Uganda

House Decaf Blend:

The same natural sweetness as our House Blend, just without the caffeine.

Taste notes: Dark chocolate / raisins / brown sugar

Grown in: Mexico

Dark Decaf Blend:

The same kick as our Dark Blend, just without the caffeine.

Taste notes: Dark Chocolate / Hazelnuts / Honeycomb / Liquorice / Raisins / Malt

Grown in: Mexico, Honduras

Long Blend: 

A twist on our House Blend, designed to be enjoyed long.

Taste notes: Brazil nuts / dark chocolate / vanilla / walnuts

Grown in: Guatemala, Brazil

Editions (Dark) Blend:

A single origin coffee, designed to showcase the inherent flavour character of Indian coffee.

Taste notes: Dark chocolate / tobacco

Grown in: India

Editions (Light) Blend: 

A single origin coffee, designed to showcase the inherent flavour character of Ethiopian coffee.

Taste notes: Green apple / vanilla / lime

Grown in: Ethiopia

Flavoured Blends:  

Our signature House Blend, but just the right amount of extra flavour. Available in Hazelnut, Vanilla, and Caramel. 

Please note our pods don't contain nuts or dairy. 

Unfortunately not. This is due to a patent Nespresso® have on the design. 

Our pods are compatible with all original-style Nespresso® machines, and they’re (unsurprisingly) the perfect match for our own Grind One Machine. 

As our coffee pods are made from a compostable material, we recommend removing them from any machine you use them in straight after you've made your coffee rather than leaving them within the pod inlet until another coffee is made. If they're left too long, the bioplastic can absorb the excess water and expand, leading to the pods potentially getting jammed or the paper ring becoming stuck within the machine. 

We don’t recommend using them within in-built Nespresso® machines because the pods themselves like to be kept in a cool, dry environment. They’re also not compatible with Nespresso® Vertuo, Dolce Gusto, Lavazza, and Tassimo machines. 

If you’re still not sure whether the pods will be compatible with your machine, pop an email to shop@grind.co.uk before placing your order and the team will be happy to advise further. 

A mistake we’ve made many times. That’s why we make our pods distinguishable from one another with different coloured rings for each blend: 

House: Pink

Light: White

Long: Orange

Dark: Black

Extra Dark: Red 

House Decaf: Light Brown

Dark Decaf: Dark Brown

Editions (Dark): Yellow

Editions (Light): Green

Vanilla: White Striped 

Caramel: Light Brown Striped 

Hazelnut: Dark Brown Striped 

The caffeine content varies depending on which blend of our pods you’re drinking. These are the amounts for each blend, per pod, per 40ml pour.

• House: 50mg
• Light: 48mg
• Dark: 104mg
• Extra Dark: 111mg
• Long: 100mg
• Editions (Dark): 108mg
• Editions (Light): 62mg
• House Decaf: 10mg
• Dark Decaf: 10.8mg

All of our pod flavours are vegan and dairy free. 

Matcha is a Japanese green tea powder. It comes from the leaves of the same plant (Camellia sinensis) that regular green tea comes from, but it is grown and processed differently: to make matcha, farmers cover and grow the leaves in the shade before harvesting, steaming, drying, and grinding the leaves. This increases their chlorophyll content, not only making them a vibrant green but adding nutrients and flavours that you won’t find in standard green tea. 

Rather than steeping the leaves in hot water like you would other teas, these leaves are ground into a fine powder.

Ceremonial-grade matcha is the highest quality matcha available. It is made using the finest, smallest shade-grown leaves, which is why it has such a vibrant green colour and a naturally sweet and smooth flavour that you don’t get from culinary-grade matcha.

Ceremonial-grade matcha is packed with antioxidants, including flavonoids, polyphenols, and vitamin C, that protect your cells and combat oxidative stress. 

It’s also high in L-theanine, an amino acid known for its calming effects. Combined with its naturally-occurring caffeine, this results in a natural energy boost that improves cognitive function and focus for hours. 

We break down all of the amazing health benefits of matcha on our blog.

Our matcha powder contains naturally-occurring caffeine, about 35mg per serving (1g). For context, the average cup of coffee contains around 95mg caffeine. 

One of the great things about matcha is that its chemical composition means you don’t get a caffeine crash or the coffee jitters. Instead, you get a sustained boost of energy. 

We recommend using 1g (½ tsp) per serving. If you like your matcha a little stronger, you can increase this to 2g, but we wouldn’t suggest using more than this. 

To prepare your matcha, mix ½ tsp (1g) powder with 15ml hot water until a smooth paste forms. Then add another 70ml hot water and whisk until consistent. 

Our top tip is to never use boiling water. It burns the matcha, giving it a bitter, sour taste. 

Want to make authentic matcha at home? Shop our Matcha Tea Set.

You’re in the right place: shop the Grind Matcha Tea Set.

This is the same kit we’ve been using in our cafés and coffee shops for years. The set includes a bamboo whisk and spoon, and a ceramic bowl and whisk holder.

Start by whisking 1g of matcha powder with 15ml hot water. When a smooth paste has formed, add another 70ml hot water, whisk until consistent, then top with another 150ml hot water. 

Remember to use hot, not boiling water. And you get bonus points if it’s filtered water.

To make a matcha latte, start by preparing your matcha by whisking 1g matcha powder with around 50ml hot water. Heat and froth 180-250ml milk or plant-based alternative, then blend with your matcha mixture and give it a good stir.

To make an iced matcha latte, prepare your matcha by whisking 1g matcha powder with around 50ml hot water, then blend your matcha mixture with 180-250ml cold milk or plant-based alternative. Serve over ice.

Yes, and we make it very easy. You’ll get up to 36% off on your first delivery, plus a free Grind Matcha Tin, when you sign up to a Grind matcha subscription. 

You’ll then save on every subsequent subscription order and get free shipping with every delivery. You can pause, skip, edit, or cancel your deliveries at any time. 

Matcha powder is highly sensitive to oxidation. Exposure to light, air, and moisture can degrade its flavour and quality, so the best way to store it is in an airtight container away from direct sunlight. We recommend popping that container in the fridge to keep your matcha powder cool and dry.

The only ingredients in our ceremonial-grade matcha powder is pure Japanese matcha green tea. 

Nutritional Information.Typical values per 100g of Grind matcha green tea powder: Energy: 1356kJ/324kcalFat: 4g, of which Saturates: 0.9gCarbohydrate: 34.8g, of which Sugars: 0gProtein: 28.9gSalt: 0g

Grind matcha is a ceremonial-grade matcha sourced from the highest quality green tea leaves grown in the home of matcha: Uji, Japan. Our matcha powder contains 100% Japanese green tea. That’s the only ingredient.

Our Matcha Tin is a mini version of our classic Grind Tin range. It’s the perfect size for storing 30g matcha powder—about 70mm tall and 60mm wide. 

Yes! Our matcha powder refill pouches are fully recyclable.

Yes, our matcha powder is vegan. It’s made from 100% pure Japanese matcha green tea leaves and nothing else. 

Unfortunately you can’t use your Grind Rewards points to get free matcha (yet). But you can claim a free 10 Pod Box or 227g Whole Bean or Ground Coffee, or head to one of our Grind cafés to redeem a free hot drink or espresso martini.

The obvious answer is that you never have to worry about running out of coffee. You probably have enough going on in your life already. You just have to tell us how much of it you drink, and how you like to drink it, and we’ll deliver it to your door as often as you like.

You also save money when you subscribe; you get a free Grind tin (including special-edition tins); and free shipping, always. 

You can change, skip, pause, or cancel your subscription at any time. No strings attached.  

Get started here and save up to 24% on your first order

If you’d like to cancel your subscription (which would be really, really sad), follow the steps below and pop us an email at shop@grind.co.uk so we can hear your feedback. 

1. Log into your subscription on our website here. 2. Head to the ‘Subscriptions’ tab. 3. Click on the 'Edit' button. 4. Then scroll to the bottom, and you’ll be able to cancel (or pause) your subscription there. 

Grind subscriptions are completely flexible. If you’d like to update the frequency of your coffee deliveries follow these steps: 

1. Log into your subscription on our website here.
2. Head to the ‘Subscriptions’ tab.
3. Click ‘Edit’.
4. In the ‘Delivery Schedule’ section, you’ll be able to update your delivery frequency. 

If you have any trouble updating, our team will be more than happy to make changes on your behalf, so please email shop@grind.co.uk. 

Grind subscriptions are completely flexible. If you’d like to update the frequency of your coffee deliveries follow these steps:

1. Log into your subscription on our website here.
2. Head to the ‘Subscriptions’ tab.
3. Click ‘Edit’.
4. Go to 'Your plan' where you will be able to 'Add coffee to order' or 'Swap'. 

If you're updating your subscription in the app, please follow the steps below:

1. Head to 'At Home'.
2. Then you can click 'Change', '-' or '+' or you can opt to 'add more coffee' if you want to add something extra. 

If you have any trouble updating, our team will be more than happy to make changes on your behalf, so please email shop@grind.co.uk. 

1. Log into your subscription on our website here.
2. Head to the ‘Subscriptions’ tab. 
3. Click ‘Edit’.
4. In the ‘Subscription details’ tab you’ll see that you can click ‘I want it now’ to bring your order forward to today. Or, there is an option to ‘Change date’. 

If you have any trouble updating, our team will be more than happy to make changes on your behalf, so please email shop@grind.co.uk. 

1. Log into your subscription on our website here.
2. Head to the ‘Subscriptions’ tab.
3. Click ‘Edit’.
4. Head to ‘Scheduled deliveries’, where you’ll see that you have the option to ‘Skip delivery’. 

If you have any trouble updating, our team will be more than happy to make changes on your behalf, so please email shop@grind.co.uk. 

1. Log into your subscription on our website here. 2. Head to the ‘Subscriptions’ tab. 3. Click ‘Edit’. 4. In the ‘Subscription details’ tab, scroll down to ‘Edit address’ or ‘Change address’. 

If you have any trouble updating, our team will be more than happy to make changes on your behalf, so please email shop@grind.co.uk. 

If you need to update payment details, please follow  these steps: 

1. Log into your subscription on our website here.
2. Head to the ‘Subscriptions’ tab.
3. Click ‘Edit’.
4. In the ‘Payment method’ section you can update your payment method. 

We only save your payment method because the subscription requires automated payment at your chosen frequency, but rest assured that, like all your details with us, these are protected!

If you need to remove your payment details, please follow the steps below:

1. Log into your subscription on our website here.
2. Head to the ‘Accounts’ tab.
3. In the ‘Payment methods’ section, you’ll be able to remove the card by clicking the red bin icon. 

If you have any trouble updating, our team will be more than happy to make changes on your behalf, so please email shop@grind.co.uk. 

You'll be able to access all VAT receipts on your account in 'Order History'. Any issues, please give us a shout on shop@grind.co.uk. 

All our subscription orders (UK, EU and USA) have free delivery, plus all orders over £25 if you're looking to make a one-off purchase. 

The majority of our UK orders are sent via Royal Mail, but depending on what you order, we occasionally send orders with Evri or DPD. 

Subscription orders and orders that qualify for free delivery will be sent via our Royal Mail economy tracked service. 

Our Next Day Delivery service is available for one-off purchases, with a cut off time at 12pm. The price will be shown at checkout. 

We currently ship to the UK, EU and USA. We're working closely with delivery couriers and hope to have more options available soon. 

All international shipping costs are calculated at checkout, but all subscription orders are shipped for free. 

Unfortunately, we don’t accept PO box numbers as we are only able to deliver to physical street addresses. Whether that’s your home address, office address, or your Great Aunt’s address, we’re not fussy where you want your order delivered, as long as it’s not a PO box. 

If you are placing an order outside of the UK, you may be asked to pay an additional amount to your shipping fees to cover any costs associated with importing parcels to your country. 

Things we love to hear—welcome to the Grind club. Your coffee will be on its way soon: we aim to despatch all orders (including subscriptions) within 1-2 working days. We’ll always send you an automated email to let you know when your order is en route, which will include its tracking information. 

If you have any concerns about your order, contact us at shop@grind.co.uk.

We’re really sorry if you were expecting your order to turn up by now and you’ve still not received it. If it’s been longer than the estimated times we advise above, then please pop us through an email containing your order number and delivery address to shop@grind.co.uk and we’ll get on the case. 

We don’t currently offer a collection service, but you can pick up a pre-filled tin of pods, ground, or whole bean coffee at any of the Grind locations. We'd recommend giving your nearest Grind a call first to check they have the stock that you're looking for. You can find their numbers on our website, just head to 'Visit Us' and choose the right site. 

All orders are sent in Grind branded recyclable packaging, with our refill packs of pods, whole bean, and ground coffee all sent in letterbox-friendly packaging. Our whole bean and ground coffee bags are certified for industrial compost  and our pods are certified for home compost—the whole range is 100% plastic free. 

We currently accept payment online by Visa, MasterCard, Amex, Maestro, Applepay, Amazonpay, Paypal, and Klarna (Klarna is available for Grind Two purchases only). We do not accept Revolut payments. 

Grind coffee is stocked online at grind.co.uk, Amazon, Ocado, Waitrose, and Selfridges. Our tins of pods, bean, and ground coffee are also available to buy across our locations in London. 

We launched our Grind at Work setup so you can get our speciality coffee in your office, staffroom, or venue. Just answer a couple of questions on what your coffee needs are here, and you'll receive a wholesale discount at checkout. If you have any further questions please email wholesale@grind.co.uk. 

Our Spend More, Save More Summer Sale gives you free shipping when you spend £25, 15% off when you spend £40, and 20% off when you spend £50. This offer is valid on one-time purchases online at grind.co.uk only. Offer excludes new and existing subscription orders, gift subscriptions, and gift cards, and purchases of our Grind Two Machine, Grind Two Frother, and Grind x Sage Machine. Discount is automatically applied at checkout (no code needed) and cannot be combined with any other offer or discount.

If you’re looking for a subscription discount, you can use code GETSTARTED on your first subscription order to get 25% off. 

If you want to shop the Summer Sale and start a new subscription, you will need to make two separate orders.

We offer various (and always exciting) deals throughout the year for Grind customers. Sign up to our mailing list and you’ll never miss out. 

Lucky you. You’ll just need to enter the code during the checkout process when you get to the payment stage. 

Just make sure you can see that the discount has been applied before completing your order, as we’re unable to apply discount codes retrospectively.

Firstly, thanks for being great. Secondly, yes we do. 

The key-worker discount will give you £5 off your first three subscription orders, you'll just need to sign up on our website here. 

If you have any trouble signing up, please send our team an email to shop@grind.co.uk. 

Student life doesn’t do much in the way of disposable income. So yes, we offer a student discount. 

The student discount will give you £5 off your first three subscription orders, you'll just need to sign up on our website here. 

If you have any trouble signing up, please send our team an email to shop@grind.co.uk. 

Unfortunately, we’re not able to retrospectively apply discount codes once an order has been made, but most codes should still be redeemable if you wish to use it on your next order. If in doubt, please send us an email at shop@grind.co.uk.

Please double check whether the code you’re trying to use has any restrictions or requirements, as some codes will only be valid on certain items. If you’re still having difficulty using your discount code, drop us a line at shop@grind.co.uk and we’ll be happy to help further.

All our wonderful, lovely subscribers will be given a unique discount code, which, when used by someone to sign up for a subscription with us, will give you both £10 credit.* 

* The £10 credit will be used in £5 instalments over 2 orders and the referral code cap is £100. 

All of our discount codes are subject to T&C's, which are displayed in the email that shares the code. 

Subscription discounts are based on a letterbox refill pack price of £12.95. This means that the discount is capped if you are trying to use the code on a bulk box of pods or 1kg bag of coffee beans instead of a refill pack.  

One-off purchase discounts always exclude gift cards & gift subscriptions. 

If you have any questions about a discount code and what it can be used for, please email us at shop@grind.co.uk and we'll be happy to help further.

Our GETSTARTED discount code is for first subscription orders and will be applicable for new customers only. Discount applies to the first order of your subscription, your recurring orders will be charged at the full subscription price. You can skip, pause or cancel your subscription at any time. Code must be applied at checkout and cannot be redeemed retrospectively. Offer excludes one time purchases, gift subscriptions and gift cards.

Our online gift cards are delivered instantly by email, which includes instructions on how to redeem them at checkout. These gift cards have no additional processing or postage fees and can be redeemed with any purchase at grind.co.uk. 

You can pick up an in-store gift card at any of the Grind locations. These can be used on coffees, food, cocktails, or anything else in our Grinds across London, but they cannot be used on our online store. 

This is the gift of monthly Grind deliveries for up to a year (2-12 months). 

On your selected date, we’ll send the lucky recipient an email with a personal note from you. In this email will be instructions on how they can activate and set up their gift subscription, including choosing between our compostable coffee pods, whole bean, or ground coffee and entering their delivery details and preferences. 

The first delivery will include a free Grind coffee tin. Then, each month we’ll send them a letterbox-friendly box with their coffee.

Your recipient can choose to extend their subscription, but your gift will end automatically at the end of the pre-paid period.

Whilst we don’t currently offer a gift wrapping service, you can opt to send a personalised gift message with your order for an additional £1. We have six different designs for you to choose from depending on the occasion. 

We never include any prices within the delivery of your order.

We’re really sorry to hear that you’re unhappy with your order. Please feel free to pop us across an email to shop@grind.co.uk, as we always value your feedback and we’ll help in any way we can. 

Please note that any items from our Bean & Ground Coffee range cannot be returned to us unless it has been delivered incorrectly or damaged in transit. This is because of the perishable nature of those products.

We accept the return of our non-coffee products and our pods within 30 days of them being received. However, we only accept the return of goods in perfect condition, unopened and in their original packaging. We reserve the right to withhold a refund at any time, unless the product was damaged in transit.

Please bear in mind that all returns costs must be covered by the customer.

Please note that due to the perishable nature of our fresh coffee, we’re unfortunately unable to accept returns of any product from our Bean & Ground Coffee range. 

If you’ve ordered the wrong blend of our pods, please email us at shop@grind.co.uk so we can advise you on how to return your order to obtain a refund.  

If there’s been a mistake, or the coffee you’ve received is damaged, then drop us an email to shop@grind.co.uk with your order number and a photo of the items you received and we’ll look into this further for you.

Once processed, your refund should be with you within 10 working days. Please note we’re not able to process a refund until we’ve received the item(s) back to our warehouse. If you’ve been expecting a refund and have not yet received it, send us through an email to shop@grind.co.uk and we’ll get it sorted. 

Oh no! As stated across our website, our coffee pods are compatible with all original-style Nespresso® machines and our Grind One machines.

Unfortunately, this means we can’t take responsibility if you’ve purchased our pods to be used in a different type of machine. However, if unopened and in their original packaging, we’re of course happy to accept a return. 

Please note that all returns costs must be covered by the customer. Any issues, email us at shop@grind.co.uk.

We’re so sorry to hear that your order arrived damaged. If you could please send us an email containing your order number and a photo of the damaged item to shop@grind.co.uk, we’ll get on the case.

Oops. That sounds like human error on our part, and we’re very sorry! Pop us an email with your order number and a photo of what you were sent to shop@grind.co.uk, and we’ll quickly get the correct coffee sent to you. 

It's 100% up to you if you want to receive our emails, so we've tried to make it easy for you to only hear from us when you want to. 

You can unsubscribe in three ways: 

1.  In your account, you can untick the box for Marketing, Order, Shipping and Reminder emails if you'd prefer not to receive these.

2. On the bottom of every email we send you’ll find a button that says ‘unsubscribe’. If you click this, you’ll be removed from receiving any future marketing emails from Grind.

3. You can also email us from the address you’re signed up to Grind with and we’ll unsubscribe you.

The Customer Experience team can help with this - just pop us across an email to shop@grind.co.uk!

1. Click the ‘Profile’ tab in the Grind app. 

2. Click on ‘Danger Zone’ (without panicking—it’s only called that because we’ll miss you). 

3. Then click on the ‘Delete Account’ button.

Our ready-to-drink iced coffee cans feature our signature House Blend, slow-steeped in cool water and crafted into six different flavour varieties:

- Black Coffee

- Flat White 

- Oat Flat White

- Oat Vanilla Latte 

- Caramel Latte

- Mocha

- Matcha (limited-edition)

The iced coffee cans are currently available on our website here and at all Grind locations.

Nutritional information can be seen below (per 100ml). Please email shop@grind.co.uk if you have any further questions. 

Black Coffee 
58mg caffeine, 5kcal/22kJ energy, 0.1g fat (0.1g saturates), 0.9g carbohydrates (<0.1g sugars), 0.2g protein & <0.1g salt 

Flat White 
41mg caffeine, 40kcal/167kJ energy, 1.2g fat (0.9g saturates), 4.7g carbohydrates (<3.1g sugars), 2.5g protein & <0.1g salt 

Oat Flat White 
79.5mg caffeine, 40kcal/169kJ energy, 1.1g fat (0.1g saturates), 7g carbohydrates (3.2g sugars), 0.5g protein & <0.1g salt 

Oat Vanilla Latte
70.6mg caffeine, 48kcal/200kJ energy, 1.7g fat (0.9g saturates), 7.0g carbohydrates (3.7g sugars), 0.9g protein & 0.07g salt 

Caramel Latte
58mg caffeine, 44kcal/185kJ energy, 1.0g fat (0.8g saturates), 6.5g carbohydrates (<3.6g sugars), 2.2g protein & <0.1g salt 

Oat Matcha
63kcal/267kJ energy, 2g Fat (0.5g saturates), 10.8g carbohydrates (5.6g sugars), 0.5g protein 0.5g & <0.1g salt

The ingredients list can be seen below. Please email shop@grind.co.uk if you have any questions. 

Black Coffee 

Water, cold brew coffee (water, Arabica coffee)

Flat White 

Semi-skimmed milk, cold brew coffee (water, Arabica coffee), sugar, acidity regulator: E501 

Oat Flat White

Oat Drink (57%) (water, oats (11%), rapeseed oil, acidity regulator: dipotassium phosphate, minerals: calcium carbonate, potassium iodide, salt, vitamins: D2, riboflavin and B12), cold brew coffee (41%) (water, Arabica coffee), sugar, acidity regulator: potassium carbonate

Oat Vanilla Latte 

Oat Drink (water, oats (11%), sunflower oil, tricalcium phosphate, calcium carbonate, salt), cold brew coffee (39%) (water, Arabica coffee), sugar, natural flavouring, acidity regulator: potassium carbonate

Caramel Latte

Semi-skimmed milk, cold brew coffee (water, Arabica coffee), natural flavouring, sugar, acidity regulator: E501

Oat Matcha 

Black Coffee: 58mg/100ml

Flat White: 41mg/100ml

Oat Flat White: 79.5mg/100ml

Oat Vanilla Latte: 70.6mg/100ml

Caramel Latte: 58mg/100ml

Mocha: 60mg/100ml

We took everything we learnt from the Grind One and rebuilt our coffee pod machine with new technology that delivers even better results. Firstly, the Grind Two has a pre-infusion feature that starts the coffee brewing process before the main pour, extracting maximum taste from the pod. The machine then has 20 bars of pressure, more than the Grind One, to squeeze every drop for a full body and rich taste. We’ve also installed a flow metre to carefully control the pour so that you get the perfect amount of coffee for your long or short shot.

We tested this machine a lot. We’re talking 10,000 cycles closely monitored so that we can guarantee that this is a machine that’s built to last, serving high-quality coffees day after day.

We also gave it a bit of a makeover: it’s even shinier, made using polished chrome plating, and has sleek Grind design accents in our signature pink. 

You can read about our one-year warranty and register your machine here.

Unfortunately not. This is due to a patent Nespresso® have on the design.

For instructions on getting started, you can find our user guide here. 

1. Switch off the machine with the front switch, remove the drip tray and any pods from the machine, and clean the exterior of the machine with a damp cloth.
2. Fill the water tank with descaler and 500ml water.
3. Place a large glass under the spout and, with the long button held, turn the machine on via the front power switch. Keep the button held until the machine begins to run.
4. Fill the tank with fresh water and run six cups through the machine to clear its contents and any residual descaler.

If you’re using filtered water, we'd recommend descaling the machine every 1,000 brew cycles. If you’re using unfiltered water, then we would suggest descaling every 500 brew cycles. 

To clear the system, brew a tank of water without a pod, so that it dispenses hot water only, and try to brush the inside of the pod inlet with a soft brush from time to time. You can clean the exterior of the machine with a damp cloth.

Note: Before attempting to clean the appliance, remove the plug from the power outlet. Do not immerse the machine, and/or power cable in water or other liquids. Allow the machine to cool before starting the cleaning procedure. 

To reset the machine to factory settings: turn off your machine using the front power switch, then press and hold the long and short pour buttons at the same time for 3 seconds. There will be a long beep, indicating that settings have been restored successfully.

The long and short buttons on your Grind Two Machine can be customised to your preferred cup size. Here’s how: 

1. With the machine switched on, hold down both brewing buttons for five seconds to enter “customisation mode”. The buttons will flash continuously. 

2. Once in customisation mode, press and hold down the long or short button (whichever you want to customise) to run the machine. 

3. Do not release the button until you have reached the desired volume in your cup. This will program that button to your preferred cup size. 

4. Turning the machine off and on again exits customisation mode. 

Yes, you select which pod blend you’d like and we’ll send 30 of them with your machine order, for free. 

Our Grind Two Machine is currently only available in the UK. We're working closely with delivery couriers and hope to have more options available soon.

We will accept returns of the Grind Two within 30 days of your machine being delivered. After 30 days, you will not be eligible for a refund. 

Eligibility for refund: Your item must be unused and in the same condition you received it. 

To initiate a return, please send us an email at shop@grind.co.uk with your order number, and we will then be able to confirm our return address details and next steps. Please note we do not have a returns portal, so all returns will need to be processed by our customer experience team.

Once your return is received, we will send you an email to notify you that we have received your returned item and an update on the refund.

Please note that you will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable.

W170 x H347 x L262 (mm)
Weight: 4.6kg
Water tank capacity: 1L

Pre-infusion is the process of gently saturating the coffee inside the pod before applying the high pressure needed for extraction. 

This ensures that water evenly penetrates the grounds, so that the coffee has the same amount of water flowing through it once extraction begins. The result is a balanced cup of coffee packed with rich flavours. 

1.  Turn off the machine.

2. Press and hold the large cup button. 

3. Start the machine and release the large cup button. 

Once the machine stops flashing, run it a few times with just water (do not load a pod).

Any issues, let us know at shop@grind.co.uk!

If you’re using filtered water, we'd recommend descaling the machine every three months. If you’re using unfiltered water, then we would suggest descaling more often than this. 

You can use any descaling solution available at most local stores, but please do not use vinegar as it could damage the machine. 

Read the safety instructions on the descaler packaging and be careful when handling it near the machine: it’s abrasive and can damage the surface. 

There’s a descaling alarm that will trigger after 1,200 uses, where the lights will flash before the machine starts to heat. You can reset the machine by running the descaling function. Here’s how to do that:

1.  Remove any pods from the machine, as well as the drip tray, and clean the exterior of the machine with a damp cloth.

2. Fill the water tank with your descaler and half a litre of water. Make sure it’s fully dissolved if you’re using a powder descaler.

3. Place a large glass under the nozzle, make sure the lever is down, and press and hold both buttons for three seconds. At this point the machine will begin to flash, and you need to press one of the pour buttons to activate the descaling. The machine will run all the contents of the tank through. Repeat this twice.

4. Fill the tank with water and run six cups through the machine to clear its contents and any residual descaler.

5. Once complete, press either of the pour buttons twice to exit the process.

Any issues just give the team a shout - shop@grind.co.uk.

If you find the machine has a lower water pressure than usual, this could mean that the nozzle is clogged. If you experience this, we recommend clearing out the machine by brewing 2-3 tanks of water without a pod.

This could also be because the hose inside the machine is bent or due to problems with the brewing unit, which requires repair at our roastery.

Any issues just give the team a shout - shop@grind.co.uk.

Yes! If you're unhappy with the amount of water for the different cup sizes, you can easily set the desired dose of water by programming the machine: just press and hold down the button until you reach the desired amount, and the machine will remember your preference. 

Just so you know, an espresso shot should be 30-35ml, which on the Grind One Machine takes about 10 seconds, and a lungo should be double this in volume and time.

Any issues just give the team a shout - shop@grind.co.uk.

The coffee is brewed at 90 as this is the optimal temperature to make a great cup of coffee. It's important to bear in mind that once the coffee reaches your cup, it's more likely to be about 60-70 degrees. If you feel the machine isn't heating up to this, it may be for the following reasons: 

1. It could be because you're not giving the machine enough time to heat up. Wait until the light stops flashing before making your coffee.

2. The machine being clogged can also affect the temperature. We'd recommend clearing out the machine by brewing 2-3 tanks of water without a pod.

Any issues just give the team a shout - shop@grind.co.uk.

We recommend always flushing the capsule every time you make a coffee. If you don't, sometimes the pod can dry to the outlet and get stuck. 

If a pod is already stuck, pull up the lever and push the button for a small coffee, and the capsule should be removed with help from the water pressure. If this doesn't work, try pouring some water on the capsule in order to soften it up before trying the same thing again.

Any issues, let the team know at shop@grind.co.uk.

You can read about our one year warranty here, and you can always email us at shop@grind.co.uk if you'd like any help.

You can register your machine for its one year warranty on our website here.

The best way to use Grind Rewards is to download our app, where you’ll be automatically opted in.

If you’re a Grind subscriber who doesn’t currently have the app, we’d recommend downloading it and linking your subscription account there. Alternatively, you can opt-in through your Grind account on our customer portal here.

Please note that Grind Rewards is UK only. 

Unfortunately not: Grind Rewards is UK only. 

Every time you earn 55 points, you can redeem a Grind Reward. Your points are redeemable on all hot drinks and espresso martinis in our Grind locations (excluding Waterloo and National Theatre) and on our Coffee Pod Taster Packs (10 pods) and Whole Bean or Ground Taster Packs (227g) online through your subscription or a one-time purchase. You can redeem a maximum of 175 points in one go.

Sadly not. Your points are non-transferable. They’re for you only.

You can earn a maximum of 350 points (which is the equivalent of spending £350). You will only be able to start earning points again once you start redeeming some of your points.

You can redeem a maximum of 175 points in one go.

We round down all points, so you’d earn 20 points on an order of £20.21

No, you can order any hot drink of your choice (including large sizes and alternative milks).

Yes to both. You’ll automatically earn points if you place a preorder through the app and if you have enough points for a reward, they’ll be automatically redeemed (unless you select otherwise).

No, you will not earn any points when paying with a gift card.

Unfortunately not: you can only redeem your points for a free hot drink or free espresso martini in-store. You can redeem your points for our Coffee Pod Taster Packs and Whole Bean or Ground Taster Packs on our website (or through the app via your subscription).

You can earn and redeem points at all Grind locations except for National Theatre Grind and Waterloo Grind as these are franchise stores.

Big time. Every weekend and Bank Holiday from 11am–5pm, you can enjoy 90 minutes of bottomless Prosecco, Aperol Spritz, and Tommy’s Margaritas with your brunch. 

You can book your brunch via our website or give the team at the Grind you’d like to visit a call.

Our Greenwich, Liverpool Street, and Whitechapel locations are disabled access friendly, but if you have any concerns or questions ahead of your visit, please feel free to reach out to the teams directly. You’ll find the numbers to all of our sites in the ‘Visit Us’ section of our website here.

The timings of our child/teen friendly times can be seen below: 

Greenwich, London Bridge, and Shoreditch: Under 18s permitted with adults, but must be seated by 6pm. 

Liverpool Street: Under 18s permitted with adults until 5pm.

Soho: Under 18s permitted, but not allowed in the bar area after 7pm.

Royal Exchange and Covent Garden: Under 18s permitted with adults at all times.

Please bear in mind that the only location with high chairs is our Greenwich Grind.  

You're welcome to come along to our venues to work for a few hours on weekdays, but we'd recommend booking a table, just in case. 

Just so you know, we can't always guarantee secure WiFi and we operate a no laptop policy after 5pm and on weekends (like an enforced work-life balance). 

Our menus will show which meals are VG, V or GF, but aside from this we will of course do what we can to cater for any allergies. 

Just let our team members know your dietary requirements when you arrive and they'll be able to suggest certain items and alternatives. 

Our menu times can be seen below: 

Breakfast menu: 8am - 12pm, Monday - Sunday

Lunch menu: 12pm - 5pm, Monday - Friday

Brunch menu: 12pm - 5pm, Saturday. 12pm - 6:30pm on Sunday

Evening menu: 5pm - close (except Sunday)

1. Click on the ‘Profile’ tab in the Grind app.
2. Click on ‘Danger Zone’ (without panicking—it’s only called that because we’ll miss you).
3. Then click the ‘Delete Account’ button.