We have a careful set of criteria for the farms and importers we work with, to ensure sustainability and ethical trading from the top to the bottom of the supply chain. 

​Sustainability is about more than farming practices which is why at Grind, we source our beans directly from smallholders around the world and we pay our farmers significantly more than the rates set by Fairtrade. This empowers our partners to grow their farms, invest in their communities and continue to farm some of the best coffees in the world!

Heck yeah! The entire Grind at Home range is 100% plastic free, our tins and all packaging is recyclable, and our pods are certified home compostable - the pod refill pack packaging is even compostable too. On top of this, all of our coffee is free from pesticides or artificial additives.

The coffee we use in our compostable pods is certified organic by the soil association. However, for our Whole Bean and Ground range (both online and in-store) the coffee we use isn't always certified organic - it's very difficult to register for the certification, and lots of the farms we work with are too small to afford the certification. Almost all of these farms are family-run - with many existing for several generations - meaning that sustainability is core to their livelihood.

We work directly with farms around the world and pay them far above the "Fairtrade" price, typically around double. For us it's about 'trade, not aid' and by paying a fair price for some of the world's best coffee, and encouraging farmers to focus on quality, not quantity, we are building long term sustainable partnerships that benefit everyone involved.

House Blend:

Designed to pair perfectly in coffees with milk, this blend is our exploration of different kinds of sweetness (and it's great as an espresso too!) 

Taste notes: Dark Chocolate / Strawberry / Honeycomb / Almond / Pear / Brazil Nut*

Grown in: 50% Brazil Vale Do Sol, 25% Brazil Santa Lucia, 25% Colombia Matambo

* Please note our coffee doesn’t contain nuts. 

Light Blend:

Our light blend is designed to be fruity and balanced to create an espresso or long black with real depth and complexity.

Taste notes: Candied Strawberry / Blood Orange / Black Cherry / Cacao Nibs / Pink Grapefruit / Dried Mango

Grown in: Colombia Matambo 66%, Rwanda Gasharu 34%

Decaf Blend:

Taste notes: Plum, honeycomb, dark chocolate

Grown in: Mexico 100%

If you’re using an espresso machine for a double shot, then our Roastery team recommend using an 18g dose for a 34g yield and this should be extracted over 25-32 seconds.

Top tip from the Roastery *the extraction time is dependent on the age of the coffee, so the longer it’s been since the coffee is roasted, the longer the extraction time will be!*

If you’re using a bean to cup machine then we’d recommend playing around with the grind until you find the best flavour for you. Start with a medium-fine grind, and adjust it based on your preferences.

If your brew is sour, it’s probably under extracted so you should use a finer grind next time, and/or increase your brew time slightly. If your brew ends up bitter (over extracted), use a coarser grind next time and/or decrease your brew time.

For more tips from our coffee experts on using our Whole Beans just follow this link here. 

There are lots of options - depending on how much you want to spend! We recommend;

- The Rhino Hand Grinder - a little labour intensive but great for filter coffees, and easily adjustable.

- The Wilfa Coffee Grinder - really easy to use, electronic so no muscles required!

Our ground coffee is a general purpose grind, which works really well for filter coffees - french press or drip. It's what we call 'omni-grind' which is suitable for all styles of filter coffee, (e.g. cafetiere, drip, V60, Aeropress), but we don't advise using it in espresso machines. 

If you follow the links above you will be able to see how Howey and Rudi, our coffee connoisseurs, use the different filter methods. 

There are many great ways to brew our ground coffee and the most important thing is to get the ratio of coffee to water correct. However, if we could choose the best way to use the Ground coffee it would be to use a Hario v60. 

For one cup, add 16g of coffee and slowly pour over 250ml of water, stirring at intervals. For French Press, use the same recipe but just let the water and coffee sit together for 4 minutes before you pour!

For some helpful tips on getting the best out of Grind coffee check out our How To Guides here.

We use the sparkling water process to decaffeinate our coffee.  

Pods are a great way to have a barista style coffee easily from the comfort of your own home, which we love! The trouble is, so many plastic and aluminium pods end up in landfill, which we hate. So we decided to make pods just that little bit better by making them certified home compostable. 

We are leading the way with our new home compostable pods, as the most sustainable alternative on the market. Our unique and innovative pods are made purely from micro bacterial fermentation - meaning they are completely organic and fully biodegradable (this material is called PHA). To put it simply: our pods observe the characteristics of plastics, whilst being 100% plastic free, what more could you want? 

Our pods are TUV-Austria OK Compost Home certified and will decompose within 26 weeks (in the right conditions*) - which is even quicker than garden grass cuttings. As our pods are the first in the world using this technology, this is the highest and most current certification standard globally. 

If you already have a home compost you can throw your pods straight in and they’ll take care of themselves - but even if you don’t have a home compost, putting our pods in your general waste bin is far better for the environment than plastic and aluminium alternative pods. 

Our pods have been designed to work across the Original range of Nespresso machines and are the perfect match for our Grind One Machine too.

We don’t recommend using them within in-built Nespresso machines because the pods themselves like to be kept in a cool dry environment. They’re also not compatible with Nespresso Vertuo, Dolce Gusto, Lavazza and Tassimo machines. 

If you’re still not sure whether the pods will be compatible with your machine, please pop us through a quick email to shop@grind.co.uk before placing your order as the team will be happy to advise further. 

You’ll be pleased to know that our pods are distinguishable from one another - each blend has a different coloured ring around the top of the lid, checkout the breakdown below: 

House Blend: Pink

Light Blend: White

Dark Blend: Black

Decaf Blend: Brown

Long Blend: Orange

Editions (India): Yellow

Editions (Ethiopia): Green

We’d recommend trying a selection of our blends in your first order, so you can find your favourite, but you can learn a little more about our blends below. 

House Blend:

Our signature Shoreditch blend, designed to make the perfect flat white.

Taste notes: Milk chocolate / almonds / cacao nibs / walnuts

Grown in: Guatemala, Brazil

Light Blend:

A lighter roast and more complex flavour profile designed for espressos and long blacks.

Taste notes: Vanilla / red apple / brazil nuts / cocoa powder

Grown in: Peru, Ethiopia

Dark Blend:

An old-school dark roast, packing loads of bittersweetness. 

Taste notes: Raw cacao / walnuts / black treacle / burnt sugar

Grown in: Brazil, India (robusta), Uganda (robusta)

Decaf Blend:

The same kick as our House Blend, just without the caffeine.

Taste notes: Dark chocolate / raisins / brown sugar

Grown in: Mexico

Long Blend: 

A twist on our House Blend, designed to be enjoyed long.

Taste notes: Brazil nuts / dark chocolate / vanilla / walnuts

Grown in: Guatemala, Brazil

Editions (India):

A single origin coffee, designed to showcase the inherent flavour character of Indian coffee.

Taste notes: Dark chocolate / tobacco

Grown in: India

Editions (Ethiopia): 

A single origin coffee, designed to showcase the inherent flavour character of Ethiopian coffee.

Taste notes: Green apple / vanilla / lime

Grown in: Ethiopia

Save Money - Save 5p per pod when you subscribe to letterbox-friendly refills, or 10p per pod with our bulk boxes of 100 pods. You can also save up to 10% off our non-subscription prices across our range of beans and ground coffee.

Never run out again - You've got better things to think about than keeping coffee in the cupboard.

No fuss - Change, skip, cancel or pause your subscription at any time.

Not happy? We'll refund you, no hassle.

Any questions? Get in touch at shop@grind.co.uk

If you’d like to cancel your subscription then first of all, please don’t - we’ll be sad to see you go!

However, if you must, then follow the steps below and pop us through an email to shop@grind.co.uk as we’d really love to hear any feedback you have.

1. Log into your subscription on our website here 

2. Head to the ‘subscriptions’ tab 

3. Scroll to the bottom and you’ll be able to cancel (or pause) your subscription there!

If you’d like to cancel your subscription then first of all, please don’t - we’ll be sad to see you go!

However, if you must, then follow the steps below and pop us through an email to shop@grind.co.uk as we’d really love to hear any feedback you have.

1. Log into your subscription on our website here 

2. Head to the ‘subscriptions’ tab 

3. Click 'Edit'

4. In the ‘Delivery schedule’ section you’ll see where you can change the frequency of your orders!

Online

1. Log into your subscription on our website here

2. Head to the ‘Subscriptions’ tab 

3. Click ‘Edit’ 

4. Go to 'You plan' where you will be able to 'Add coffee to order', add or takeaway refill packs or 'swap' to different products.

In the app. 

1. Head to 'At Home'

2. Then you can click 'Change', '-' or '+' or you can opt to 'add more coffee' if you want to add something additional

1. Log into your subscription on our website here

2. Head to the ‘Subscriptions’ tab 

3. Click ‘Edit’ 

4. In the 'Subscription details' tab you'll see that you can click 'I want it now' to bring your order forward to today and then there is also the option to 'Change date' or 'Change frequency'

1. Log into your subscription on our website here

2. Head to the ‘Subscriptions’ tab 

3. Click ‘Edit’

4. Head to 'Scheduled deliveries' where you'll see that you have the option to 'Skip delivery'

1. Log into your subscription on our website here

2. Head to the ‘Subscriptions’ tab 

3. Click ‘Edit’

4. In the 'Subscription details' section just scroll down where you will find the option to change or edit your delivery address

1. Log into your subscription on our website here

2. Head to the ‘Subscriptions’ tab 

3. Click ‘Edit’

4. In the 'Payment method' section you can update your payment method.

Just so you know, we save your payment method because the subscription requires automated payment at your chosen frequency but rest assured that, like all your details with us, these are protected!

If you’ve cancelled your subscription and want to remove the card details then you can also do this in your subscription. Head to the 'Account' tab, then 'Payment Methods' and you should see a red bin icon next to your card.

You'll be able to access all VAT receipts on your account under 'Order History' - but any issues please give us a shout on shop@grind.co.uk 

We offer free delivery on orders over £18 within the UK and also on all subscription orders. Once despatched, our orders are sent via Royal Mail tracked which takes 2-3 working days to arrive.If you qualify for free delivery but want your order to arrive sooner, you can opt to pay for business class delivery (£2.95) during the checkout process. Otherwise your order will be automatically sent via our free economy service.

We offer two delivery services for orders within the UK, economy tracked £2.95-£3.95 (3-5 working days) and business class tracked £4.95 (2-3 working days). 

Please note that subscription orders within the UK are always sent via our free economy semi-tracked service (3-5 working days).  

We can currently ship to: UK, Austria, France, Netherlands, Spain, Portugal, Italy, Germany, Ireland, Finland and Belgium. We're working closely with delivery carriers and hope to have more options available soon! 

Our international shipping fees for one time purchases is €4.95 for everywhere other than France and Germany where the shipping cost is €3.95.

Subscription orders are all shipped for free internationally as in the UK!

Unfortunately we don’t accept PO box numbers as we are only able to deliver to physical street addresses - whether that’s your home address, office address or your Great Aunt’s address, we’re not fussy where you want your order delivered, as long as it’s not a PO box. 

If you are placing an order outside of the UK you may be asked to pay an additional amount to your shipping fees to cover any costs associated with importing parcels to your country. 

Awesome news, your Grind coffee will be on its way to you soon! We aim to despatch all orders (subscriptions included) within 1-2 working days. We’ll always send you an automated email to let you know once your order is on route which will also contain the tracking information for your order.

If for some reason you've not received this after 2 days or you have any concerns please contact us at shop@grind.co.uk. 

We’re really sorry if you were expecting your order to turn up by now and you’ve still not received it. If it’s been longer than the estimated times we advise above then please pop us through an email containing your order number and delivery address to shop@grind.co.uk and we’ll be happy to help further!

We don’t currently offer a collection service, but you can buy our refill packs, bulk boxes and even our machines in our sites! 

We'd always recommend giving the site a call first just to check that they have the stock that you're looking for though. You can find their numbers on our website here - just head to 'visit us' and choose the right site!

All orders are sent in Grind branded recyclable packaging, with our refill packs of pods and whole bean/ground coffee sent in our letterbox-friendly packaging. 

We currently accept payment online by Visa, MasterCard, Amex, Maestro, Applepay, Amazonpay and Paypal.

We stock Grind coffee online at grind.co.uk, as well as online at Amazon, Ocado, Selfridges, and Gorillas. You’ll also find us in selected Holland and Barrett stores across the UK. 

You can purchase our products in our sites but we’d always recommend calling ahead before visiting, to check that our team have the blend and product that you’re looking for!

If your business is interested in starting up a wholesale account with us, then please send across your enquiry to wholesale@grind.co.uk. In order to give you the best price, do try to include the volume of coffee - or coffee pods - you think you'll be ordering.

We share offers with our customers throughout the year, so do sign-up to our mailing list and check out our social media to be the first to know!

Lucky you! You’ll just need to enter the code during the checkout process when you get to the payment step. 

Just make sure you can see that the discount has been applied before completing your order as we’re unable to retrospectively apply discount codes.

Firstly, thanks for being great and secondly, yes they do! 

If you can pop us through a photo of your Blue Light Card/ID to shop@grind.co.uk we’ll be happy to share a discount code with you. You’ll get 20% off a one-off order with us, or 20% off your first 3 deliveries when you create a Grind subscription. 

Unfortunately we’re not able to retrospectively apply discount codes once an order has been made, but most codes should still be redeemable if you wish to use on your next order. If in doubt, please send us an email shop@grind.co.uk.

Please double check whether the code you’re trying to use has any restrictions or requirements as some codes will only be valid on certain items. If you’re still having difficulty using your discount code, drop us a line at shop@grind.co.uk and we’ll be happy to help further.

All of our lovely subscribers will be given a unique discount code, which when used by someone to sign up for a subscription with us will give you both a friend £10 credit.

Our Online Gift Cards are delivered instantly by email and contain instructions to redeem them at checkout. These gift cards have no additional processing or postage fees and can be redeemed against any purchase at grind.co.uk. 

Our In-store Gift Cards are delivered in a small pink package, containing a space for a personal message. You'll be able to use these on coffees, food, cocktails, or anything else in our Grinds across London, however they cannot be used on our online store. 

Give someone a Grind subscription for 2-12 months - it could be the best present you’ll ever give! 

The Gift Subscription will arrive with the recipient in an email along with a personal note from the giver. 

In this email will be the details on how they can activate and set-up their gift subscription including choosing the coffee, delivery date and entering their delivery details!

Whilst we don’t currently offer a gift wrapping service, you can opt to send a personalised gift message with your order for an additional £1 - we have six different designs for you to choose from depending on the occasion!

We never include any prices within the delivery of your order.

We're sorry to hear that you're unhappy with your order! Definitely drop us a line at shop@grind.co.uk where we can help look into this further with you. 

Just so you know, to be eligible for a return, your item must be unopened, unused and in the same condition that you received it. We reserve the right to withhold any refund at any time.

Not to worry, we all make mistakes and we’ll do our best to make sure you get the coffee you want.  We’re not able to offer an exchange on any purchases, but we’re happy to accept a return of the coffee you mistakenly ordered (provided that the item is unopened, unused and in the same condition that you received it) so we can then process a refund for you. 

You’ll then be able to place a new order for the coffee you wanted in the first instance. Just pop us through an email, including your order number to shop@grind.co.uk and we’ll take it from there. 

Once processed your refund should be back with you within 10 working days - but please note we’re not able to process a refund until we’ve received the item/s back to our warehouse. If you’ve been expecting a refund and have not yet received it then just send us through an email to shop@grind.co.uk.

We’re really sorry if you didn’t realise our pods wouldn’t be compatible with your machine. We like to think we’ve made it clear across our website that our pods are compatible with the Original range of Nespresso machines and for this reason we can’t take responsibility if you’ve purchased our pods to be used in a different type of machine. However, if unopened, we’re of course happy to accept a return as outlined above in our FAQs.

We’re so sorry to hear your order arrived damaged, if you could please send us through an email containing your order number and a photo of the damage to shop@grind.co.uk, we’ll do our best to arrange a replacement for you. 

We’re only human and very occasionally we might make a mistake when packaging your order. Please don’t despair, just pop us through an email with your order number and details of what you were sent to shop@grind.co.uk and we’ll get the correct coffee despatched to you pronto!

It's 100% up to you if you want to receive our emails so we've tried to make it easy for you to only hear from us when it is convenient for you!

1) In your account you can untick the box for Marketing, Order, Shipping and Reminder emails if you'd prefer not to receive these.

2) You can also email us from the address you’re signed up to Grind with and we’ll unsubscribe you.

3) On the bottom of every email we send you’ll find a button that says ‘unsubscribe’ - if you click this you’ll be removed from receiving any future emails from Grind.

1.    Turn off the machine

2.    Press and hold the button for the bigger cup

3.    Start the machine and let go of the button at the same time.

4.    Once the machine has stopped blinking, run it a couple of times with only water, without a pod.

Any issues just give us a shout at shop@grind.co.uk.

How often a descaling should be carried out depends on the amount of lime in the water. For a moderate amount, we recommend descaling at least twice a year. For higher amounts, such as in London, it should be about four times a year.

You can use any descaling available at most local stores but NEVER use vinegar as it could harm the machine.

1. Remove the capsule and empty the capsule container and drip tray

2. Rinse the machine with water

3. Fill the water tank with descaler and 0.5 l water

4. Place a receptacle under the nose

5. Press both buttons simultaneously for three seconds

6. Let descaling solution run through twice

7. Fill the water tank with fresh water

8. Run 6-8 cups of water

9. Exit: press both buttons simultaneously for three seconds

Any issues just give the team a shout - shop@grind.co.uk!

If you find the machine has a lower pressure than usual, this could mean the nozzle is clogged. If you experience this, we recommend clearing out the machine by brewing 2-3 tanks of water without a pod.

This could also be because the hose inside the machine is bent or due to problems with the brewing unit, which requires repair at our roastery.

Yes! If you're unhappy with the amount of water for the different cup sizes, you can easily set the desired dose of water by programming the machine - just press and holding down the button until you reach the desired amount, and the machine will remember your preference. 

Just so you know, an espresso shot should be 30-35ml which on the Grind One machine takes about 10 seconds and a lungo should be double this in volume and time.

The temperature of our machines is set to 90-95 degrees as this is the optimal temperature for a 10/10 coffee. If you feel the machine isn't heating up to this, it may be for the following reasons: 

1. I might be because you're not giving the machine enough time to heat up. Wait until the light stops flashing before making your coffee.

2. The machine being clogged can also affect the temperature. We'd recommend clearing out the machine by brew 2-3 tanks of water without a pod.

Any issues just give the team a shout - shop@grind.co.uk! 

We recommend always flushing the capsule every time you make a coffee. If you don't, sometimes pod can dry to the outlet and get stuck. 

If a pod is already stuck, pull up the lever and push the button for a small coffee, and the capsule should be removed with help from the water pressure. If this doesn't work, try pouring some water on the capsule in order to soften it up before trying the same thing again.

Uh-huh. Between 12pm-5pm on weekends and Bank Holiday's you can enjoy 90 minutes of bottomless Prosecco (£20), Aperol Spritz (£25) and Tommy's Margarita's (£25), in addition to the price of one of our main meals. 

If you’re unable to make your booking through our website, give the team at the Grind that you'd like to visit a call and they’ll be more than happy to try and accommodate you.

You can also reach out to us at hello@grind.co.uk if you're unable to reach the team directly.

You’re more than welcome to bring along your dog to Greenwich and London Grind - but we’d recommend ringing ahead to give the team a heads up.

For all of our other locations with outside seating, you’re more than welcome to bring your dog along, but unfortunately they just won’t be able to come inside the restaurant.

Our Greenwich, Liverpool Street and Whitechapel locations are disabled access friendly - but if you have any concerns or questions ahead of your visit please feel free to reach out to the teams directly, you’ll find the numbers to all of our sites on the website here - just head to 'visit us' and choose the Grind you're going to visit.

The Grind Black Card works much like any other loyalty card, except without the stamps and scraps of paper. You can pick up a physical Black Card in any Grind or you can download one on our app instead if you'd like!

Once you've registered your card you’ll be ready to start earning points. You'll earn 1 point for every coffee or cocktail - once you reach 10, you can redeem them for a coffee or cocktail on us.

The timings of our child friendly times can be seen below: 

Liverpool Street, London Bridge, Shoreditch and Soho: until 5pm

Greenwich and Covent Garden: all day

Please bear in mind that the only location with high chairs is our Greenwich Grind. 

You're welcome to come along to our venues to work for a few hours on weekdays - but we'd recommend booking a table, just incase. 

Just so you know, we can't guarantee secure WiFi and we operate a no laptop policy after 5pm and on weekends! 

Our menus will show which means are VG, V or GF but aside from this of course we will do what we can to cater for any allergies. 

Just let our team members know your dietary requirements when you arrive and they'll be able to suggest certain items/alternatives! 

Our menu times can be seen below: 

Breakfast menu: 8am - 12pm Monday - Sunday

Lunch menu: 12pm - 5pm Monday - Friday

Brunch menu: 12pm - 5pm Saturday, 12pm - 6:30pm on Sunday

Evening menu: 5pm - close (except Sunday)