At Grind, we source our beans directly from smallholders around the world - sustainable farms often owned and run by a single family. We pay farmers significantly more than the rates set by Fairtrade, empowering our partners to grow their farms, invest in their communities and continue to farm some of the best coffees in the world.

​Sustainability is about more than farming practices - giving farmers a fair price for the coffee we enjoy helps them provide financial security for their families and secure their livelihoods for years and generations to come. ​

We have a careful set of criteria for the farms and importers we work with, to ensure sustainability and ethical trading from the top to the bottom of the supply chain. All of our coffees are free from pesticides or artificial additives.

The coffee we use in our compostable pods, and that's available online, is organic. In-store, lots of our coffees are organic, but not all of them. It's very difficult to register for the certification, and lots of the farms we work with are too small to afford the certification. Almost all of these farms are family-run - with many existing for several generations - meaning that sustainability is core to their livelihood.

We work directly with farms around the world and pay them far above the "Fairtrade" price, typically around double. For us it's about 'trade, not aid' and by paying a fair price for some of the world's best coffee, and encouraging farmers to focus on quality, not quantity, we are building long term sustainable partnerships that benefit everyone involved.

Our House Blend is our signature blend - a sweet, chocolatey and nutty. We serve it every day at every Grind café, in all our drinks with milk. The others are different blends, but also different roasting profiles. We roast out Light Blend is roasted specifically for black coffee or espresso - it's fruity and complex, while still sweet and balanced. Our Dark Blend is more of an old-school dark roast - rich, full-bodied and packing a real punch.

There are lots of options - depending on how much you want to spend! We recommend;

- The Rhino Hand Grinder - a little labour intensive but great for filter coffees, and easily adjustable.

- The Wilfa Coffee Grinder - really easy to use, electronic so no muscles required!

Our ground coffee is a general purpose grind, which works really well for filter coffees - french press or drip. It's what we call 'omni-grind' which is suitable for all styles of filter coffee, (e.g. cafetiere, drip, V60, Aeropress), but unfortunately we don't advise using it in espresso machines. 

There are many great ways to brew our ground coffee - the most important thing is to get the ratio of coffee to water correct, so we recommend buying some micro scales and then using a Hario v60. For one cup add 16g of coffee and slowly pour over 250ml of water, stirring at intervals. For French Press, use the same recipe - just let the water and coffee sit together for 4 minutes before you pour!

We use the EA method (also known as the Sugar Cane method) to decaffeinate our coffee. Whilst this process still uses chemicals, they are naturally produced and are made using products grown locally, or from the same farm the coffee is grown on. 

Our coffee pods are made of biodegradable bioplastic, while the lid is made of PLA and paper. The entire Grind at Home range is 100% plastic free. Our tins are recyclable, and our pods and packaging are certified compostable or recyclable.

Our pods are certified for industrial compost, where they'll take six weeks to break down.

You can also decompose your pods in your food waste bins, if provided by your local council. If they do end up on a landfill site, they'll still breakdown - it will just take a little longer.

Our pods are the Original style Nespresso capsule and will work with almost all Nespresso-compatible machines within this range. 

The pods themselves like to be kept in a cool dry environment, so we don’t recommend using them within in-built Nespresso machines. 

Our pods are not compatible with Nespresso Vertuo, Dolce Gusto, Lavazza and Tassimo machines. 

If you’re still not sure whether the pods will be compatible with your machine, please pop us through a quick email to shop@grind.co.uk before placing your order as the team will be happy to advise further. 

The caffeine content does vary depending on which blend of our pods you're drinking, but below you’ll find the amounts for each blend.

• 81.6mg for our House Blend
• 66.3mg for our Black Blend
• 2.55mg for our Decaf Blend

Save Money - Save 5p per pod when you subscribe to letterbox-friendly refills, or 10p with our new boxes of 100 pods. You'll save 10% off our non-subscription prices across our range of pods, beans and ground coffee. 

Never run out again - You've got better things to think about than keeping coffee in the cupboard.

No fuss - Change, skip or cancel you subscription at any time. Not happy? We'll refund you, no hassle.

Any questions? Get in touch at shop@grind.co.uk

Please note that we're experiencing a higher number of orders during this time and Royal Mail are still experiencing delays in some areas. With that in mind, your order may take slightly longer to arrive than usual. We really appreciate your patience during this time, but if you have any concerns please contact us via shop@grind.co.uk.

We offer free delivery on orders over £18 within the UK and also on all subscription orders within the UK. Once despatched, economy deliveries take around 3-5 working days to arrive.

 If you qualify for free delivery but want your order to arrive sooner, you can opt to pay for business class delivery (£4.95) during the checkout process. Otherwise your order will be automatically sent via our free economy service.  

Right now, you can also get free delivery on your next order with us by using the discount code DOINGGOOD.

We offer two delivery services for orders within the UK, economy tracked £2.95-£3.95 (3-5 working days) and business class tracked £4.95 (2-3 working days). Please note that subscription orders within the UK are always sent via our free economy semi-tracked service (3-5 working days).

***Current update: We have temporarily removed the option to ship to some of the countries listed below, but we are working closely with our delivery carriers and hope to resume shipping to Europe and the US again soon.***

We offer international delivery to a number of countries across the world which are listed below - if you can’t find your country below then we’re unfortunately not able to deliver to you right now. You can always pop us through an email to shop@grind.co.uk and share your interest with us. 

Aland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia And Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Holy See (Vatican City State), Hungary, Iceland, Ireland, Isle Of Man, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Republic of, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Reunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard And Jan Mayen, Sweden, Switzerland, Turkey, Ukraine, Canada, Mexico, United States, Australia, New Zealand, Russia, Japan.

Our international shipping fees start from £11.95 and are based on the weight of the product you are purchasing. You’ll always be able to see the exact shipping cost during the checkout process before you proceed to payment.

Unfortunately we don’t accept PO box numbers as we are only able to deliver to physical street addresses - whether that’s your home address, office address or your Great Aunt’s address, we’re not fussy where you want your order delivered, as long as it’s not a PO box. 

If you are placing an order outside of the UK you may be asked to pay an additional amount to your shipping fees to cover any costs associated with importing parcels to your country. 

Awesome news, your Grind coffee will be on its way to you soon! We aim to despatch all orders (subscriptions included) within 1-2 working days. We’ll always send you an automated email once your order is on route, but if you’ve not received this after 2 days or you have any concerns please contact us at shop@grind.co.uk. If your order has been sent by a tracked service you’ll also receive the tracking information in your shipping confirmation email.

We’re really sorry if you were expecting your order to turn up by now and you’ve still not received it. If it’s been longer than the estimated times we advise above then please pop us through an email containing your order number and delivery address to shop@grind.co.uk and we’ll be happy to help further. 

We don’t currently offer a collection service, but we do sell our tins of pods across our locations so you can always purchase in-store if you’re passing by.

All orders are sent in recyclable packaging, with our refill packs of pods and whole bean/ground coffee sent in our letterbox-friendly packaging. 

We currently accept payment online by Visa, MasterCard, Amex, Maestro, Applepay, Amazonpay and Paypal

We stock Grind coffee online at grind.co.uk, as well as online at Amazon, Ocado and Selfridges. You’ll also find us in selected Holland and Barrett stores across the UK. Our tins of pods, bean and ground coffee are also available to buy across our locations in London. 

You can also pick up our refill packs of pods at Greenwich and Shoreditch Grind, but we’d always recommend calling ahead before visiting, to check that our team have the blend that you’re looking for!

If your business is interested in starting up a wholesale account with us, then please send across your enquiry to wholesale@grind.co.uk. In order to give you the best price, do try to include the volume of coffee - or coffee pods - you think you'll be ordering.

We share offers with our customers throughout the year, so do sign-up to our mailing list and check out our social media to be the first to know!

Firstly, thanks for being great and secondly, yes we are! If you can pop us through a photo of your Blue Light Card/ID to shop@grind.co.uk we’ll be happy to share a discount code with you. You’ll get 20% off a one-off order with us, or 20% off your first 3 deliveries when you create a Grind subscription. 

Lucky you! You’ll just need to enter the code during the checkout process when you get to the payment step. Make sure you can see that the discount has been applied before completing your order as we’re unable to retrospectively apply discount codes.

Unfortunately we’re not able to retrospectively apply discount codes once an order has been made, but most codes should still be redeemable if you wish to use on your next order. If in doubt, please send us an email shop@grind.co.uk.

Please double check whether the code you’re trying to use has any restrictions or requirements as some codes will only be valid on certain items. If you’re still having difficulty using your discount code, drop us a line at shop@grind.co.uk and we’ll be happy to help further.

All of our lovely subscribers will be given a unique discount code, which when used by someone which will give you and a friend £10 credit if they use the code to sign up for a subscription with us!

Our online gift cards are delivered instantly by email and contain instructions to redeem them at checkout. These gift cards have no additional processing or postage fees and can be redeemed against any purchase at grind.co.uk. Our in-store gift cards are delivered in a small pink package, containing a space for a message of your choice. You'll be able to spend it on coffee, food, cocktails, or anything else in our Grinds across London, however they cannot be used on our online store. 

Whilst we don’t currently offer a gift wrapping service, you can opt to send a personalised gift message with your order for an additional £1 - we have six different designs for you to choose from depending on the occasion!

We never include any prices within the delivery of your order.

We offer a no-fuss refund and return policy, lasting 30 days - drop us a line at shop@grind.co.uk. To be eligible for a return, your item must be unopened, unused and in the same condition that you received it. We reserve the right to withhold any refund at any time.

Not to worry, we all make mistakes and we’ll do our best to make sure you get the coffee you want.  We’re not able to offer an exchange on any purchases, but we’re happy to accept a return of the coffee you mistakenly ordered (provided our item must be unopened, unused and in the same condition that you received it) so we can then process a refund for you. You’ll then be able to place a new order for the coffee you wanted in the first instance. Just pop us through an email, including your order number to shop@grind.co.uk and we’ll take it from there. 

Once processed your refund should be back with you within 10 working days - but please note we’re not able to process a refund until we’ve received the item/s back to our warehouse. If you’ve been expecting a refund and have not yet received it just send us through an email to shop@grind.co.uk.

We’re really sorry if you didn’t realise our pods wouldn’t be compatible with your machine. We like to think we’ve made this clear across our website that our pods are compatible with the Original range of Nespresso machines and for this reason we can’t take responsibility if you’ve purchased our pods to be used in a different type of machine. However, if unopened, we’re happy to accept a return as outlined above.

We’re so sorry to hear your order arrived damaged, if you could please send us through an email containing your order number and a photo of the damage to shop@grind.co.uk we’ll do our best to arrange a replacement for you. 

We’re only human and very occasionally we might make a mistake when packaging your order. Please don’t despair, just pop us through an email with your order number and details of what you were sent to shop@grind.co.uk and we’ll get the correct coffee despatched to you pronto!

On the bottom of every email we send you’ll find a button that says ‘unsubscribe’ - if you click this you’ll be removed from receiving any future emails from Grind. You can also email us from the address you’re signed up to Grind with and we’ll unsubscribe you.

1.    Turn off the machine

2.    Press and hold the button for the bigger cup

3.    Start the machine and let go of the button at the same time.

4.    Once the machine has stopped blinking, run it a couple of times with only water, without a pod.

How often a descaling should be carried out depends on the amount of lime in the water. For a moderate amount, we recommend descaling at least twice a year. For higher amounts, such as in London, it should be about four times a year.

You can use any descaling available at most local stores but NEVER use vinegar as it could harm the machine.

1. Remove the capsule and empty the capsule container and drip tray
2. Rinse the machine with water
3. Fill the water tank with descaler and 0.5 l water
4. Place a receptacle under the nose
5. Press both buttons simultaneously for three seconds
6. Let descaling solution run through twice
7. Fill the water tank with fresh water
8. Run 6-8 cups of water
9. Exit: press both buttons simultaneously for three seconds

There can be different issues with the machine that cause leaking.

- Leaking into the capsule container can be because the pods you are using aren’t compatible with the Grind One machine. Try brewing the coffee with Grind's own pods or Original Nespresso pods to see if the problem persists. If this is the issue, you might also find a lot of coffee grounds in the cup after brewing.

– If there's water or coffee leaking into the capsule container or at the front of the machine, it can also mean that the nozzle has clogged up with dried up coffee. To clear out the machine, brew 2-3 tanks of water without a capsule.

– If there is water leaking towards the back of the machine, it can a sign of a defect brewing unit. In this case, clear water will leak from under the machine or water tank. This is a problem that can be fixed by us, so get in touch at hello@grind.co.uk

If you find the machine has a lower pressure than usual, this could mean the nozzle is clogged. If you experience this, we recommend clearing out the machine by brewing 2-3 tanks of water without a pod.This could also be because the hose inside the machine is bent or due to problems with the brewing unit, which requires repair.

This could also be because the hose inside the machine is bent or due to problems with the brewing unit, which requires repair.

Yes! If you're unhappy with the amount of water for the different cup sizes, you can easily set the desired dose of water by programming the machine - just press and holding down the button until you reach the desired amount, and the machine will remember your preference. If you'd like to go back to the original settings, you can do a factory reset at any time.

If the coffee does not get warm enough, this can also be for different reasons -

I might be because you're not giving the machine enough time to heat up. Wait until the light stops flashing before making your coffee.

The machine being clogged can also affect the temperature. We'd recommend clearing out the machine by brew 2-3 tanks of water without a pod.

We recommend always flushing the capsule every time you make a coffee. If you don't, sometimes pod can dry to the outlet and get stuck. 

If a pod is already stuck, pull up the lever and push the button for a small coffee, and the capsule should be removed with help from the water pressure. If this doesn't work, try pouring some water on the capsule in order to soften it up before trying the same thing again.

In line with the current Government Road Map, we're super excited to be opening the outside areas of our Greenwich, Shoreditch and Liverpool Street Grinds in April. 

We'll be taking bookings of up to 6 guests, from the 12th April onwards at Shoreditch and Greenwich Grind and from the 14th April at Liverpool Street Grind. You can place a booking through our website or pop us across an email to hello@grind.co.uk if you need a hand.

Our Shoreditch Grind and Greenwich Grind are still currently open daily for takeaway coffees and pastries.

Each location is operating slightly different opening hours, so please check our website for the Grind that you're hoping to visit. 

Uh-huh. From 11am-5pm, you can enjoy bottomless Prosecco for 90 minutes for £15 - when also purchasing something to eat from our brunch menu and it’s fine if not everyone in your group wants to join in with the bottomless brunch.

If you’re unable to make your booking through our website, give the Grind you'd like to visit a call and they’ll be more than happy to try and accommodate you.

Greenwich Grind - Bottomless Brunch available every day until 5pm

Shoreditch Grind - Bottomless Brunch available Thursday-Sunday until 5pm

Liverpool Street Grind - Bottomless Brunch available weekends only until 5pm 

You’re more than welcome to bring along your dog to Greenwich Grind - but we’d recommend ringing ahead on 020 3823 6545, just to give the team a heads up.

For all of our other locations with outside seating, you’re more than welcome to bring your dog along, but unfortunately they just won’t be able to come inside the restaurant.

Our Greenwich, Liverpool Street, London (until 6pm) and Whitechapel locations are disabled access friendly - but if you have any concerns or questions ahead of your visit please feel free to reach out to the teams directly, you’ll find the numbers to all of our Grinds here.

The Grind Black Card works much like any other loyalty card, except without the stamps and scraps of paper. You can pick one up in any Grind - once you've registered your card you’ll be ready to start earning points. You'll earn 1 point for every coffee or cocktail - once you reach 10, you can redeem them for a coffee or cocktail on us.