FAQ's.

We love your coffee - do you do wholesale?
If your business is interested in starting up a wholesale account with us, then please send across your enquiry to wholesale@grind.co.uk. In order to give you the best price, do try to include the volume of coffee - or coffee pods - you think you'll be ordering.

I’m looking to buy a gift card - which one should I buy?
Through our website you can order virtual and physical gift cards. Virtual gift cards are sent instantly by email and contain instructions to redeem them, these gift cards have no postage fees and can only be redeemed on purchases made through our website. Physical gift cards can be used in any Grind across London - these cards are delivered in a small pink package, with space for a message of your choice.

Can I subscribe?
Our subscriptions are designed to be as accommodating as possible - pick your blend and how much you'd like delivered each month. You can edit, pause or cancel your subscription at any time at grind.co.uk. Any questions? Get in touch at shop@grind.co.uk

What machines are your Grind pods compatible with?
Our pods are the Original style Nespresso capsule and will work with almost all Nespresso-compatible machines. If you’re unsure if our pods will work in your coffee machine please feel free to drop us an email to shop@grind.co.uk.

What does compostable really mean?
Our coffee pods are made of biodegradable bioplastic, while the lid is made of PLA and paper. Grind at Home is also 100% plastic free. Our tins are recyclable, and our pods and packaging are certified compostable or recyclable.

Our pods take six weeks to break down in industrial compost, but do take longer in home compost. In our home composting tests we found the pods decomposed in just over 12 weeks, however this can vary as your home compost, like you, is completely unique.

Is your coffee organic?
The coffee we use in our compostable pods, and that's available online, is organic. In-store, lots of our coffees are organic, but not all of them. It's very difficult to register for the certification, and lots of the farms we work with are too small to afford the certification. Almost all of these farms are family-run - with many existing for several generations - meaning that sustainability is core to their livelihood.

Is your coffee Fairtrade?
We work directly with farms around the world and pay them far above the "Fairtrade" price, typically around double. For us it's about 'trade, not aid' and by paying a fair price for some of the world's best coffee, and encouraging farmers to focus on quality, not quantity, we are building long term sustainable partnerships that benefit everyone involved.

How do I make the perfect coffee with your Grind ground coffee?
There are many great ways to brew our ground coffee - the most important thing is to get the ratio of coffee to water correct, so we recommend buying some micro scales and then using a Hario v60.
For one cup of coffee add 16g of coffee and slowly pour over 250ml of water, stirring at intervals.
For French Press, use the same recipe - just let the water and coffee sit together for 4 minutes before you pour!

Which grinder would you recommend?
There are lots of options - depending on how much you want to spend! We recommend;
- The Rhino Hand Grinder - a little labour intensive but great for filter coffees, and easily adjustable.
- The Wilfa Coffee Grinder - really easy to use, electronic so no muscles required!

What's the difference between your House Blend and Black Blend?
Our House Blend is designed to be sweet, chocolatey and nutty - perfect for drinking with milk. We serve it every day at every Grind, in all our drinks with milk. Our Black Blend is roasted specifically for black coffee or espresso, and is more fruity and complex, while still sweet and balanced.

Can I use your ground coffee with my cafetière / drip filter machine / stovetop / espresso machines / dishwasher / spacecraft?
Our ground coffee is a general purpose grind, which works really well for filter coffees - french press or drip.  It's what we call 'omni-grind' which is suitable for all styles of filter coffee, (e.g. cafetiere, drip, V60, Aeropress), but unfortunately we don't advise using it in espresso machines. That said, we're always learning, so we'd love to hear any feedback!

I'm not happy - can I get a refund?
We offer a no-fuss refund and return policy, lasting 30 days - drop us a line at hello@grind.co.uk. To be eligible for a return, your item must be unopened, unused and in the same condition that you received it. We reserve the right to withhold any refund at any time.

Bottomless? Prosecco?
Uh-huh. From 11am-5pm, you can enjoy bottomless prosecco or bloody marys for 90 minutes for £15 - when also purchasing something to eat from our brunch menu and it’s fine if not everyone in your group wants to join in with the bottomless brunch.
If you’re unable to make your booking through our website, give the Grind you'd like to visit a call and they’ll be more than happy to try and accommodate you.

If you’re looking to enjoy our bottomless brunch and celebrate a special occasion with a large group, we have our private dining space in our Clerkenwell Grind which can fit a minimum of 18 and a maximum of 32 guests. With use of this space we offer an all-inclusive menu of £35/head + service charge for bottomless Prosecco and a sharing style brunch for the table. For more information please email events@grind.co.uk and someone will reach out to you to discuss further!

Bookings
We can take bookings of up to 4 guests at Covent Garden Grind, 8 guests at London and Exmouth Market Grind and 12 guests at Liverpool Street, Greenwich and Clerkenwell Grind. We are sometimes able to make exceptions, so if you’re unable to make your booking through our website, give the Grind you'd like to visit a call and they’ll be more than happy to try and accommodate you.

Can I hire the recording studio at Shoreditch Grind?
Totally, get in touch at studio@grind.co.uk

Can my dog come to Grind with me?
You’re more than welcome to bring along your dog to our Greenwich Grind - but we’d recommend ringing ahead on 020 3823 6545, just to give the team a heads up. For all of our other locations with outside seating, you’re more than welcome to bring your dog along, but unfortunately they just won’t be able to come inside the restaurant.

Do you have disabled access at Grind?
Our Clerkenwell, Greenwich, Liverpool Street, London and Whitechapel locations are disabled access friendly - but if you have any concerns or questions ahead of your visit please feel free to reach out to the teams directly, you’ll find the numbers to all of our Grinds here.

What’s a Grind Card? How do I use it?
The Grind Card works much like any other loyalty card, except without the stamps and scraps of paper. You can pick one up in any Grind - once you've registered here you’ll be ready to start earning points. You'll earn 1 point for every coffee or cocktail - once you reach ten, you can redeem them for a coffee or cocktail on us.

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